Recently I had a hair mishap at the salon ... I followed the advice of my hairdresser and put a treatment in my hair though I was uncertain of it. Long story short, I hated it and told both my stylist and the owner as much. They both tried to convince me that it would be ok, that I was wrong, and that I would like it soon just give it time. This in fact infuriated me more though as always I remained level headed and decided to come up with a solution to remedy my dislike on my own. Two things struck me about this episode:
1) All I wanted to hear was "I'm sorry what can we do to make it better?" Instead I got "everyone loves this treatment you're just not used to it." So instead of trying to understand my feelings about the situation, they tried to justify their own actions by ignoring my concerns. My thought leaving that salon was "wow not one apology just alot of it must be you."
2) Words have such an impact. They both were so concerned with defending and justify themselves so that they could feel better that they ignored that I, their customer, was not pleased. A small acknowledgement would have a gone a long way.
My point in telling this ... It takes very little to step outside yourself and take into account others feelings. Words are powerful, they can elevate or deflate you. Always try to elevate people with your words because the impact can be tremendous.